U.S Residents Only:
If you believe your Ortovox product is defective, requires a spare part, or repair services, please fill out the Warranty Request Form above. Upon receiving your completed warranty request form, Deuter USA will contact you via email with a return authorization number. Once you have obtained a return authorization number please ship your product to:
1200 S. Fordham St Suite C
Longmont, CO 80503
Canadian Residents Only:
If you are located in Canada and you have a warranty claim, please email firstname.lastname@example.org
Timing for Repairs
Turnaround time once Deuter USA, Inc. (Distributing ORTOVOX) receives your products can vary depending on the season. During our peak season, November – March, repairs can take four to six weeks once we receive the product. For faster turnaround, please consider sending your products back during the spring and summer months.
Deuter USA, Inc. (Distributing ORTOVOX) will cover the shipping from our warranty location (ground shipping) for all items covered under warranty. Customers are responsible for getting the product to the Deuter USA, Inc. warranty department and expedited shipping requests for returned goods.
Tracking and Insurance for ORTOVOX products
We strongly recommend that all returns sent to Deuter USA, Inc. have a tracking number and are insured. Deuter USA, Inc. cannot accept responsibility for shipments that did not arrive or are damaged and uninsured.
For additional information concerning warranty, parts, or repairs please contact our warranty department via email email@example.com
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